Washington, Indiana, and Oregon FiOS consumers are going to be receiving a different program called Service Commitment. Residential buyers generating the switch to FiOS TV, Internet and voice services can count on smooth, no-hassle assistance as they join the tens of thousands of other buyers that have currently chosen Verizon as their home-entertainment provider in these places. “Verizon’s FiOS is clearly the better choice, and – contrary to our cable competitor’s claims – Verizon remains committed to FiOS in these places,” mentioned James V. O’Rourke, Verizon’s North Central location president. “The Verizon Program Commitment is our promise to FiOS buyers that their transition to more superior home-entertainment providers will be smooth and quick.” The centerpiece of the Support Dedication is direct communication in between the FiOS customer along with the Verizon team. Under the commitment, the Verizon technician who installed the program is going to be available to ensure the customer’s support is functioning and to answer queries from Day 1.
New clients get a direct telephone number to attain the technician who installed their program, ought to they’ve any questions following the perform is performed.
Verizon program employees will also examine in by cellular phone with buyers within the very first 30 to 45 days of installation to answer any questions, review the customers’ very first bill and make sure they know the way to attain Verizon round-the-clock for any future wants. The Assistance Dedication is component of the plan to assure that Verizon customers have the greatest experience. As an example, Verizon has simplified its bill format to a lot more clearly present every element of bundled FiOS products, taxes, fees and additional charges for video on demand and set-top boxes, among others.
